Where it is required, a video, telephone or online (telehealth) consultation may be offered. The telemedicine solution designed for health practices used in this practice is ZoomPro. It is a cloud-based electronic records system and no information about the session is saved on the provider’s site and no account is required to use the service. The provider uses 256-bit AES encryption with a one-time key for specific session when using a Zoom Client.

In addition to the consent to treatment already signed, I understand the following:

A telehealth consultation will not be exactly the same, and may not be as complete as a face-to-face service and this may affect the psychologist’s ability to respond within my expectations. The capacity for crisis intervention may be diminished.

There could be some technical problems that affect the telehealth consultation.

The health care service uses systems that currently exceed recommended Australian standards to protect the privacy and security of the video consultations. However, the service cannot guarantee total protection against hacking or tapping into the video visit by outsiders including tracking your location. This risk is small, but it does exist.

It is still unclear whether a service delivered over the internet is considered to be from the place where it is provided or the location in which it is received for registration, insurance and legal purposes.

If the telehealth consultation does not achieve everything that is needed, then I can choose what to do next.

I can change my mind and stop using telehealth consultations at any time, including in the middle of a video consultation. I will still have the right to ask for and receive health care.

 

I understand that the Clinical Psychologist will never accept known client friend requests in order to protect their confidentiality and maintain an effective therapeutic relationship.

I understand that in many cases a rebate will not be payable for my appointment. This is dependent on the service (Medicare/DVA/private health insurance) and the circumstances (video/telephone/online mode or emergency circumstances). This will be clear before my appointment.

I acknowledge that I have read and understood the above conditions and agree to these conditions for any telehealth service provided by Allison Welch, Clinical Psychologist. By agreeing to participate in telehealth sessions, I agree to expressly release Welch Psychology from any liability associated with unintended cyber security issues and/or difficulties with unsecured communications. 

Please Note: If, after reading this page you are at all unsure of what is written, please discuss with the Clinical Psychologist.

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